Frequently Asked Questions

Everything you need to know about shopping with ShopPaya.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-7 business days, and expedited shipping which takes 1-3 business days. Shipping costs are calculated at checkout based on your location and order weight.

How do I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.

Which payment methods do you accept?

ShopPaya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How can I contact customer support?

Our support team is available 24/7 via the 'Contact Us' page on our website or by emailing [email protected] for assistance with any inquiries.